may be amended from time to time, so we encourage you to periodically check our web site at http://residentialwarrantyservices.com for the current version.
2. Our Commitment to Your Privacy
The relationship between you and RWS is based on trust. We value the trust you have placed in us and are taking all appropriate measures to safeguard your personal
your clients is protected and that all our practices and procedures comply with relevant personal information protection and privacy legislation. Accordingly, we
adhere to the privacy principles set out below, which are based on the principles set out in The Electronic Communications Privacy Act (U.S.) and Schedule 1 of the
identifiable individual including their home or other real property, but does not include the name, title or business address or telephone number of an employee of an
However, other individuals within RWS may have responsibility for the day-to-day collection and processing of personal information.
Contact information for our Chief Privacy Officer is set out below:
Chief Privacy Officer
Residential Warranty Services
698 Pro Med Lane
Carmel, IN 46032
RWS is responsible for personal information in our possession or custody, including: (i) information that needs to be disclosed to third parties in the course of our
business; and (ii) personal information of clients of home inspectors using our services. We use contractual and other means to ensure that third parties to whom we
disclose personal information for processing provide a comparable level of protection with respect to personal information in their possession or control.
4. Identifying Purposes
We will clearly identify and document the purposes for which we may collect, use or disclose personal information at or before the time of collection. As part of our
business operations, we may collect and use certain personal information strictly for the following purposes:
To provide you with RWS products and services that you request
To provide information regarding RWS and our products and services that may be of interest to you
In addition, in the unlikely event that RWS sells all or substantially all of its assets, personal information, including your collected personal information and that
of your clients will be one of the transferred assets.
The specific uses of personal information in connection with the foregoing purposes will be limited to what a reasonable person would consider appropriate in the
If we plan to use personal information we have collected for a purpose not previously identified, we will identify and document the purpose before such additional
use. We will state the identified purposes in such a manner that you can reasonably understand how your personal information will be used or disclosed.
5. Obtaining Consent and Opting Out/Withdrawing Consent
use reasonable efforts to seek your express consent for the collection, use or disclosure of your personal information at the time of collection. In some
circumstances, such as where we want to use personal information for a purpose that was not previously identified, we may have to seek your consent after your
personal information has been collected but before our use for that purpose.
We will not, as a condition of providing the RWS services to you, require you to consent to the collection, use or disclosure of personal information beyond that
which is absolutely necessary. You always have the choice of whether or not you wish to supply RWS with personal information. If you wish to "opt-out" of receiving
certain informational and promotional materials from us, simply provide written instructions to our Chief Privacy Officer at the address set out above. Similarly,
if you wish to withdraw your consent with respect to a particular use or disclosure of your personal information and that of your clients, you may do so at any time
by sending written instructions to our Chief Privacy Officer at the address set out above.
In certain limited circumstances, as permitted or required by law, we may collect, use or disclose personal information without the knowledge or consent of the
individual. Although the following list is not exhaustive, these circumstance include: (i) personal information which is publicly available as defined by regulation;
(ii) circumstances where collection or use is clearly in the interests of the individual and consent cannot be obtained in a timely fashion; (iii) to investigate a
breach of an agreement or a contravention of a law; (iv) to act in respect of an emergency that threatens the life, health or security of an individual; (v) for debt
collection; or (vi) to comply with a subpoena, warrant or court order.
6. Limiting Collection We will limit the amount and type of personal information collected to that which is necessary for our identified purposes and we will only
collect personal information by fair and lawful means. We may collect the following types of personal information from individuals visiting our website or purchasing
RWS products and services:
Credit card number (if purchasing a RWS product or service)
Residential address (if purchasing a RWS product or service)
Residential telephone number (if purchasing a RWS product or service)
type of browser. This information is used to improve your visit to our website.
Our website contains links to other sites. Once you leave our website, you are subject to the privacy policies of the other sites you visit.
7. Limiting Use, Disclosure and Retention Your personal information collected by RWS will be used to deliver services, products or programs you have requested or
enrolled in. In addition, you may receive invitations to participate in relevant surveys, and marketing emails from RWS.
RWS also uses your personal information to inform you of other products, services or benefits available from RWS and its affiliates.
RWS may also contact you via surveys to conduct research about your opinion of current services, or on other research initiatives. RWS will not contact your clients
or affiliated groups, except on your behalf and for the purposes specifically disclosed.
RWS will not use or disclose your personal information for purposes other than those for which it is collected, except with your express consent or as required by
law. RWS will not rent or sell your personal information or that of your clients or affiliated groups to any third party.
RWS will retain your personal information only for as long as is necessary for the fulfillment of those purposes, subject to legal requirements. Currently, our policy
is to maintain personal information for as long as the user is a subscriber of a RWS service and for a period of one year thereafter
We will use our best efforts to ensure that personal information under our control that is used on an ongoing basis, including information that we disclose to third
assist us in that regard, we urge you to provide us with updates regarding such information and to inform us of any errors affecting your personal information that
RWS is committed to protecting the security of your personal information and we will protect your personal information with safeguards appropriate to the sensitivity
of the information. We employ appropriate safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use
or modification, regardless of the format in which the information is held. We use security technologies and procedures to help protect your personal information
from unauthorized access, use or disclosure. For example, we store personal information you provide on computer systems with limited access in controlled facilities.
When confidential information (such as credit card numbers) is transmitted over the Internet, it is protected through the use of SSL Encryption.
We make our employees and business partners aware of the importance of maintaining the confidentiality of personal information, and we will exercise appropriate care
in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.
Our methods of protection include physical measures (for example, restricted access to offices), organization measures (for example, limiting access on a "need to know"
basis), and technological measures (for example, the use of passwords and encryption).
We will make specific information about our policies readily available, except to the extent that it is confidential commercial information.
The information we will make available will include: (i) how to gain access to your personal information; (ii) the type of personal information held by us, including
to contact our Chief Privacy Officer.
Upon written request addressed to our Chief Privacy Officer, we will inform an individual of the existence, use and disclosure of his or her personal information and
we will give the individual access to that personal information. An individual can challenge the accuracy and completeness of his or her personal information under
our control and have it amended as appropriate.
We will respond to an individual?s written request within a reasonable time (generally within 30 days) and we will assist any individual who informs us that he or she
needs assistance in preparing a request. We may require an individual to provide sufficient information to permit us to provide an account of the existence, use and
disclosure of personal information. While our response will typically be provided at no cost to the individual, depending on the nature of the request and the amount
of information involved, we reserve the right to impose a reasonable cost. In these circumstances, we will inform the individual of the approximate cost to provide
the response and proceed upon payment by the individual of the cost. Requested information will be provided or made available in a form that is understandable.
Where possible, we will indicate the source of the information.
If you feel that your personal information we hold is inaccurate or incomplete, you are invited to advise our Chief Privacy Officer of such inaccuracies and ask that
we amend the personal information. Any such request must be in writing.
In providing an account of third parties to which we may have disclosed personal information about an individual, we will attempt to be as specific as possible. When
it is not possible to provide a list of the organizations to which we have actually disclosed personal information, we will provide a list of organizations to which
we may have disclosed the personal information.
If an individual successfully demonstrates an inaccuracy or incompleteness of his or her personal information under our control, we will amend the personal information
as appropriate. If a challenge is not resolved to the satisfaction of the individual, we will record the substance of the unresolved challenge. Where appropriate,
the amended information or the existence of the unresolved challenge, as the case may be, will be transmitted to third parties having access to the information in
In certain situations, we may refuse a request or not be able to provide access to all the personal information we hold about an individual. Exceptions to the
access requirement will be limited and specific, as permitted or required by law. Where permitted, the reasons for denying access will be provided to the individual
upon request. Although the following list is not exhaustive, exceptions may include: (i) information that contains references to other individuals or contains
confidential commercial information, where such information cannot be severed from the record; (ii) information collected in the course of investigating a breach
of an agreement or in the course of a formal dispute resolution process; and (iii) information that is subject to solicitor-client privilege.
12. Challenging Compliance
Chief Privacy Officer. We will thoroughly investigate all written complaints addressed to our Chief Privacy Officer. If we find a written complaint to be justified,
we will take all appropriate measures, including, if necessary, amending our policies and practices.
If for any reason you are not satisfied with the results of our investigation of and responses to your complaint, you may file a complaint with the appropriate
federal authority, whose contact information for your area will be given to you upon request.
Cookies - Cookies are small text files that Web sites place in your computer to help your browsers remember specific information. For example, they might store your
items and leave the virtual store, then return later and find that all the items are still in your shopping cart. Some sites use temporary cookies (called session
cookies) that are deleted when you exit your browser. Others place persistent cookies, which stay on your hard drive for long periods.
IP - An abbreviation for Internet Protocol, the basic network transmission protocol of the Internet.
SSL Encryption - SSL, or Security Socket Layer, encrypts your customers' credit card numbers, as well as other confidential information. This allows for secure
online business. When your Web page has SSL, your page will show a small gold lock or key in the lower right hand side of your browser.
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the express written permission of Residential Warranty Services, Inc.